Activity Information

Track Corrective Actions to Closure

Description

Identify, plan, and track corrective actions to closure. Escalate corrective actions as needed.

Responsible	Auditor
Informed	IPM Officer, Project Manager

Element Categories	[CMMI Track 7] Governance, [CMMI Level 2] PPQA SP 2.2, [CMMI Level 2] PPQA SP 2.1
Guidance	Corrective Action Plan Template
When	As needed.
Entry Criteria	Corrective Action Change Request: Corrective action change requests are active.
Exit Criteria	Corrective Actions Tracked: Corrective actions are tracked to closure.
Is Required	Yes

Review Correction Action Query:

Review the corrective action summary and drill-down report.
Plan Corrective Action Resolution:

Plan the resolution of the corrective actions. This includes a summary of the symptoms, a proposed symptomatic fix, a proposed root cause solution, estimates, and approvals.
Escalate Corrective Action (Optional):

As needed, escalate the corrective action to the project manager or IPM Officer. Escalations can be based on severity/priority of the corrective action, untimely resolution, or number of corrective actions assigned to a single individual.

WorkProduct	Input	Output	Allowable States
Corrective Action Plan			(none)