Activity Information Review Action and Verify Resolution
DescriptionOnce an issue is marked as resolved, a brief review should be held to examine whether the issue is truly resolved as required and whether the corrective action plan was followed as analyzed. A corrective action review log should be created to record the results. Attributes| Element Categories | [CMMI Track 6] Operational Management, [CMMI Level 3] VER SP 2.2 | | Entry Criteria | Issue Resolved Signal:
An issue moves into the resolved state.
Issue:
An issue work item with detailed history of the problem and updated status.
Issue Analysis:
The original issue analysis detailing symptoms, root cause, workarounds and core problem elimination process improvement suggestion.
Corrective Action Plan:
An original corrective action plan determined in the Analyze Issue step (for comparison against actually executed corrective action tasks). | | Exit Criteria | Corrective Action Review Log:
A log of the corrective action review recording the findings of the review and logging any deviation between the original issue analysis and what was actually required to resolve it. | | Is Required | Yes |
StepsMeet With Team Members:
Identify all the team members affected by the issue or corrective action tasks and bring them together (in person, by phone, or virtual meeting) for a brief review. Consider Original Issue:
Discuss the original issue and any affected blocked project work items.
Has the corrective action plan worked? Has the issue been resolved? Have the blocked work items been unblocked?
If not, then rework the corrective action tasks and reassign to appropriate team members.
If so, then record the results in the corrective action log. Record any deviation from original corrective action plan determined in the Analyze Issue step. This information can be used at a future retrospective to provide learning and suggest improvements in analysis techniques or staff training.
Inputs and Outputs| WorkProduct | Input | Output | Allowable States |
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| Issue |  |  | Resolved |
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Last modified at 12/19/2007 10:37 AM by Administrator
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